Refund Returns PolicyAt Gisborne Florist, we want you to be satisfied with your purchase. We choose our flowers and gifts carefully. If you have any issues, contact us within 14 days of receiving your order. We offer refunds or exchanges for unexpected issues or if you change your mind. Our goal is to provide helpful support for a positive experience.Order Cancellation:Cancel your order within 24 hours, if it hasn’t been processed or sent. Contact us by email or phone with your order details.Gisborne Florist Refunds Policy:Since 2020, we resolve issues quickly. Refunds apply to defective products, items damaged during delivery, or incorrect items. Notify us within 48 hours of receipt and provide evidence, like photos. Refunds are processed within three days of receiving the returned item, though bank times may vary.Return of Products:Return items within three days of delivery. They must be in original packaging and condition. Customers pay return shipping unless it’s our mistake, such as wrong or damaged items. Use a traceable service for returns. After confirming the product's condition, we will issue the refund.Non-Refundable Items:Custom products and perishable goods like live plants are non-refundable if delivered in good condition.Exchange Policy:Exchanges are available for defective or damaged items, depending on stock availability. Contact support to start the exchange.Thank you for choosing Gisborne Florist. We aim to provide delightful experiences.